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Service

Support Agreements

Calibration Support

We will work with your laboratory or process group to collect a sufficient data set. We will then develop calibrations for all of your desired properties and install them on your analyzer. We will then validate the performance of the model to ensure it is performing to meet your needs and include adjustments as necessary.

If you laboratory does not have anyone skilled in chemometrics or spectroscopy calibration support is the quickest way to get your analyzer up and running. A Calibration support agreement also makes sure your measurement is protected to the fullest against unforeseen changes that can effect the quality of your results.

Hardware Service

An NIR Analyzer can quickly become a mission-critical piece of equipment for your process and lab. With a hardware support agreement, you can ensure that the analyzer performance stays unchanged. Protect your investment with several different levels of coverage. Standard contracts include: preventative remote diagnostics, priority response times, discounts on parts and free labor. Additional levels of protection can include:

  • Onsite preventative maintenance and diagnostics
  • 24/7 support
  • Loaner Instruments
  • Guaranteed response times for visits
Contact us today to get a support contract that meets your needs.
Software Service

Get the latest software updates for free and discounts new releases. Free troubleshooting is also available. If you have specialized software needs, contact us today to see how our software team can help meet them.

NIR Chemical Analyzer Training

Each NIR Analyzer comes complete with onsite installation and training of your personnel. During this training session you will learn how to operate your instrument, integrate it into your DCS or PLC, develop calibrations for your desired properties and more. If you require additional training sessions, please contact us. Onsite or Web based training includes training on analyzer operation, chemometric modeling, basic service and more. Contact us to learn more.